City of Austin - JOB DESCRIPTION

Clinical Operations Manager

Under general supervision, directs, manages, and supervises activities, operations, and personnel in support of the Downtown Austin Community Court’s clinical case manager program

1. Manages department’s clinical case manager program activities and resolves operational and/or clinical conflicts
2. Determines program goals, objectives, and resource requirements
3. Develops, revises, implements, and ensures compliance with clinical case manager operating procedures and best practices for delivery of clinical care and case management services
4. Monitors and evaluates clinical case manager programs for effectiveness and goal achievement and implements improvement strategies
5. Participates in strategic and long-range planning
6. Oversees the development of presentations
7. Represents department at meetings and establishes/maintains excellent communication and working relationships with community stakeholders and government organizations.
8. Acts as a liaison between the Downtown Austin Community Court and a variety of external social service providers and homeless advocates
9. Assists in maintaining setups for the clinical case manager database activities to meet the court’s operational needs. Makes recommendations regarding system enhancement and/or problems
10. Develops budgetary needs for clinical case manager unit, including personnel, equipment, and capital items
11. Prepares and reviews reports as part of the process of setting goals, monitoring, and communicating unit performance results
12. Troubleshoots and responds to citizen and staff inquiries
13. Recommends major purchases and expenditures

Responsible for the full range of supervisory activities including selection; training, evalution, counseling and recommendation for dismissal

• Knowledge of supervisory and managerial techniques and principles
• Knowledge of program management
• Knowledge of fiscal planning, budget preparation, and monitoring
• Knowledge of Federal and State laws related to social work and counseling
• Knowledge of City policies and procedures
• Skill in oral and written communication
• Skill in planning and organizing
• Skill in interpreting, coordinating, and implementing programs and activities
• Skill in executing assignments, projects, and programs
• Skill in handling conflict in uncertain situations
• Skill in handling multiple tasks and prioritizing
• Skill in data collection, analysis and interpretation, and problem solving
• Skill in operating computers and related software applications
• Ability to quickly recognize and analyze irregular events
• Ability to train others
• Ability to work with frequent interruptions and changes in priorities
• Ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy
• Ability to establish and maintain good working relationships with other City employees and the public
• Ability to exercise discretion in confidential matters
• Ability to learn and apply court operating procedures and City practices, policies, and procedures
• Ability to learn court proceedings

• Graduation with a Master’s degree in Social Work from an accredited college or university, plus five (5) years of experience in mental health crisis and trauma counseling, including three (3) years of which were in a lead or supervisory capacity OR
• Graduation with a Doctor of Philosophy from an accredited college or university in Mental Health Oriented Science or Arts, or in a field related to the job, plus three (3) years of experience in mental health crisis and trauma counseling, including two (2) years of which were in a lead or supervisory capacity

• Licensed Clinical Social Worker or Licensed Master’s Social Worker in the State of Texas, as required by position
• Licensed Clinical Social Worker - Supervisor in the State of Texas (must be able to attain within 90 days from the date of hire, as required by position)
• Valid Class C Driver License