| Purpose: |
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This position meets passenger and cargo airline needs in the utilization of airport resources by planning, managing and scheduling of shared facilities; which includes all gates, aircraft parking stands, ticket counters, baggage claim devices, and baggage make-up carrousels. Serves as primary point of contact between Austin-Bergstrom International Airport (ABIA) stakeholders regarding airline schedules and resource utilization. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Provides management and oversight of all airport resources including airline gates; ticket counters; baggage claims devices; baggage make-up carousels; passenger loading bridges; and aircraft hardstand parking areas for all passenger service, cargo service, and charter aircraft operations at ABIA.
- Represents the Chief Operations Officer as a subject matter expert in airport terminal facility layout and aircraft parking to facilitate proposed capital development and construction plans.
- Mitigates any project or operational impacts as a result of stakeholder actions. Stakeholders include contractors/consultants, airline operators, properties, ground handling operators, TSA, and POS Security.
- Ensures uninterrupted airline flight operations as they pertain to gate scheduling and management.
- Coordinates and approves all tenant and stakeholder modification requests to parking layouts and assignments for aircraft and ground service equipment. Approves ground service equipment and vehicle parking on the ramp.
- Creates and modifies existing airport infrastructure and physical layout including gates, ramps, and aircraft parking stands to accommodate new airlines and operations.
- Develops operational methods to maximize current resource utilization and layouts based on existing and proposed operational conditions.
- Defines and develops existing Resource Management System (RMS) and Airport Operational Database (AODB) systems to provide capacity for future airport data demands and positions the airport to better leverage new technology in the future.
- Serves as the Database Administrator, Super User, and Subject Matter Expert for the AODB and RMS, which includes Live and Seasonal schedule environments.
- Provides oversight to the operation of the Flight Information Management System (FIMS).
- Develops statistical reports based on information housed within the AODB. Requires a strong familiarization with SQL reporting or INFORM business intelligence tools and all data streams.
- Develops, writes, and publishes operating manuals, technical reports, training materials, and operational support documents for internal applications and/or dissemination to other organizations; maintains tools and database related to Resource Management.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, training, and guidance to others who use airline shared use resources.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Microsoft Office Suite, RMS, and AODB.
- Knowledge of basic IT concepts such as: function of networks, servers, and workstations.
- Knowledge of databases and relational database concepts such as table structure and table relationships and client workstation folder structure.
- Knowledge of Federal, State, and Local laws and ordinances related to emergency response.
- Knowledge and understanding of airport operations.
- Skill in oral and written communication.
- Skill in interpersonal communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software applications.
- Skill in planning and organizing.
- Skill in customer service and facilitation.
- Skill in negotiating common practices between airport stakeholders.
- Ability to manipulate RMS program to facilitate resource scheduling.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to train others.
- Ability to quickly recognize and analyze irregular events.
- Ability to exercise good judgment, tact, and diplomacy in all public dealings to include presentations.
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| Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Aviation Management, Airway Science, Public Administration, Business Administration, or a related field, plus four (4) years of experience in a medium or large airline or airport operations environment.
- Experience may be substituted for education up to a maximum of four (4) years.
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| Licenses and Certifications Required: |
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Class C Texas Driver License.
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