City of Austin | Performance Measures

City of Austin

Performance Measures

Austin Energy
Department Director: Stuart Reilly - General Manager
Department Website: http://www.austinenergy.com
Department Phone: 512-322-6817

Department Mission

Austin Energy is a municipally owned electric utility that delivers electricity to roughly 570,000 residential, commercial, and industrial customers across 12,800 miles of distribution and transmission lines serving a 437-square-mile area. Austin Energy is committed to safely delivering clean, affordable, and reliable energy along with excellent customer service.

Department Goals


Customer Experience We make it easy to do business with Austin Energy while delivering valuable services and solutions for an exceptional customer experience.
Be the best managed utility culture where customer needs are thoroughly and efficiently achieved through optimal use of resources.

Health and Safety We commit to enhancing the health and safety of ourselves and our community.

Financial Health We are financially resilient and provide community value through responsive leadership, prudent planning, and market competitiveness.

Grid Resilience We operate a secure and resilient grid by using innovative technologies that deliver superior reliability.

Environmental Leadership We sustainably meet our customer's energy needs and lead our community to net zero carbon.

Key Performance Indicators

  1. Average customer outage minutes experienced over a 12-month period
  2. Average minutes to restore services to affected customers
  3. Carbon-Free Generation as a Percentage of Load
  4. Credit rating for electric utility system revenue bonds through Standard and Poor's ratings services
  5. Statewide percentile rank of Austin Energy's average rate