City of Austin | Performance Measures

City of Austin

Performance Measures

Austin Energy
Department Director: Jackie Sargent - General Manager
Department Website: http://www.austinenergy.com
Department Phone: 512-494-9400

Department Mission

The mission of the Austin Energy Department is to safely deliver clean, affordable, reliable energy and excellent customer service.

Department Goals


Customer Experience We make it easy to do business with Austin Energy while delivering valuable services and solutions for an exceptional customer experience.
Be the best managed utility culture where customer needs are thoroughly and efficiently achieved through optimal use of resources.

Health and Safety We commit to enhancing the health and safety of ourselves and our community.

Financial Health We are financially resilient and provide community value through responsive leadership, prudent planning, and market competitiveness.

Grid Resilience We operate a secure and resilient grid by using innovative technologies that deliver superior reliability.

Environmental Leadership We sustainably meet our customer's energy needs and lead our community to net zero carbon.

Key Performance Indicators

  1. D.A.R.T. Days Away Restricted or Transferred
  2. Achieve "AA" Credit rating for separate-lien electric utility system revenue bonds through Standard & Poors ratings services.
  3. Achieve above average JD Power Customer Satisfaction scores for residential and commercial customers
  4. Average Annual System Rate
  5. Peak Megawatt (MW) demand savings
  6. Renewable Generation as a Percent of Load
  7. System Average Interruption Duration Index (SAIDI)
  8. System Average Interruption Frequency Index (SAIFI) (electricity outage frequency)