City of Austin | Performance Measures

City of Austin

Performance Measures

Austin Convention Center
Department Director: Trisha Tatro - Director
Department Website: http://www.austinconventioncenter.com
Department Phone: 512-404-4000

Department Mission

To be a premier event destination that provides outstanding facilities, services, and positive experiences to our customers.

Department Goals

Provide exceptional customer service and facilities to our convention and event clients and their attendees.
Continue the financial success and stewardship of the department whereby total revenue exceeds requirements.
Austin Convention Center continues to add to the local economy through Austin's hospitality industry.
Develop a well-trained, customer-oriented Austin Convention Center Department workforce.

Key Performance Indicators

  1. Austin Convention Center Department Reserve Ending Balance
  2. Austin Convention Center Department customer satisfaction survey target of 4.55 (5.0 scale)
  3. Employee Development Satisfaction Rate
  4. Exhibit Hall and Ballroom occupancy level for revenue generating events