City of Austin
Performance Measures
Austin Technology Services
Department Director:
Kerrica Laake - Chief Information Officer
Department Website:
http://www.austintexas.gov/department/information-technology
Department Phone:
512-978-1535
Department Mission
ITM delivers technology solutions that make the City work.
Department Goals
Improve sustainability and affordability of technology investments across the City by creating technology roadmaps for each Strategic Outcome.
Provide an excellent customer experience by making IT services fast, accessible, easy to use, and responsive to our business partner and resident needs.
Improve resiliency of City technologies by developing continuity of operations plans for all critical CTM supported applications and services.