City of Austin | Performance Measures

City of Austin

Performance Measures

Austin Development Services
Department Director: Keith Mars - Director
Department Website: https://www.austintexas.gov/dsd
Department Phone: 512-466-4598

Department Mission

Austin Development Services (ADS) helps homeowners, business owners, and contractors ensure compliance with applicable City and building codes when they build, demolish, remodel, or perform any construction in the City of Austin. ADS supports a vibrant community through responsible development and fair and equitable enforcement of local property maintenance, land use, and nuisance codes, so that Austin is safe and livable.

Department Goals

Conduct timely plan reviews and inspections.
Protect and renew Austin's tree canopy.
Properly steward financial resources.
Provide excellent customer service.

Key Performance Indicators

  1. Percent of confirmed violation cases that met compliance within the reporting period
  2. Percent of customers satisfied
  3. Percent of department-controlled plan review and inspection activities performed on-time.
  4. Percent of quasijudicial cases escalated within reporting period and have met compliance