City of Austin | Performance Measures

City of Austin

Performance Measures

Development Services
Department Director: José G. Roig - Director
Department Website: https://www.austintexas.gov/dsd
Department Phone: 512-978-4000

Department Mission

The Development Services Department (DSD) helps homeowners, business owners, and contractors ensure compliance with applicable City and building codes when they build, demolish, remodel, or perform any construction in the City of Austin, and when planning special events. DSD supports a vibrant community through responsible development and fair and equitable enforcement of local property maintenance, land use, and nuisance codes, so that Austin will be safe and livable.

Department Goals

Conduct timely plan reviews and inspections.
Protect and renew Austin's tree canopy.
Properly steward financial resources.
Provide excellent customer service.

Key Performance Indicators

  1. Citizen satisfaction with Austin Code enforcement services
  2. Percent of DSD-controlled activities performed on-time
  3. Percent of operating expenses held in reserve
  4. Percentage of Austin's total land area covered by the tree canopy
  5. Percentage of confirmed violation cases that met compliance within the reporting period
  6. Percentage of quasi/judicial cases escalated within reporting period and have met compliance
  7. The percentage of customers reporting satisfied or very satisfied on the Customer Satisfaction Poll