City of Austin | Performance Measures

City of Austin

Performance Measures

Development Services
Department Director: José G. Roig - Interim Director
Department Website: http://www.austintexas.gov/department/development-services
Department Phone: 512-978-4000

Department Mission

The mission of the Development Services Department is to support a vibrant community through responsible development.

Department Goals

Conduct timely plan reviews and inspections.
Protect and renew Austin's tree canopy.
Properly steward financial resources.
Provide excellent customer service.

Key Performance Indicators

  1. Percent of DSD-controlled activities performed on-time
  2. Percent of operating expenses held in reserve
  3. Percentage of Austin's total land area covered by the tree canopy
  4. The percentage of customers reporting satisfied or very satisfied on the Customer Satisfaction Poll