City of Austin | Performance Measures

City of Austin

Performance Measures

Emergency Medical Services
Department Director: Robert Luckritz - Chief
Department Website: http://www.austintexas.gov/department/ems
Department Phone: 512-972-7200

Department Mission

Emergency Medical Services (EMS) provides essential health care and public safety services to all individuals within the City of Austin and Travis County. Emergency Medical Services strives to provide excellent patient care to decrease suffering, improve the health of the community, and save lives.

Department Goals

Provide high quality care with attention to detail in a variety of services to better meet the needs of the community
Establish an environment of continuous improvement and excellence
Be good stewards of public funds
Be an employer where quality EMS professionals want to develop lasting careers and embrace a culture of safety

Key Performance Indicators

  1. Percent of academy spots filled annually
  2. Percent of calls with public interventions done prior to EMS arrival
  3. Percent of mental health calls resolved without law enforcement
  4. Percent of patients in cardiac arrest from cardiac causes delivered to an appropriate medical facility with a return of circulation
  5. Percent of patients successfully treated without transport to hospital
  6. Percent of potentially life-threatening responses (priority 1) within 9 minutes and 59 seconds