City of Austin | Performance Measures

City of Austin

Performance Measures

Emergency Medical Services
Department Director: Robert Luckritz - Chief
Department Website: http://www.austintexas.gov/department/ems
Department Phone: 512-972-7200

Department Mission

The mission of the Austin-Travis County Emergency Medical Services Department is to provide excellent patient care to anyone, any time, and any place to decrease suffering, improve the health of the community, and save lives.

Department Goals

Provide high quality care with attention to detail in a variety of services to better meet the needs of the community
Establish an environment of continuous improvement and excellence
Be good stewards of public funds
Be an employer where quality EMS professionals want to develop lasting careers and embrace a culture of safety

Key Performance Indicators

  1. Days in Accounts Receivable (formally Days Sales Outstanding)
  2. Medical Priority Dispatch Protocol Compliance
  3. Number of lost time employee injuries while on duty
  4. Percent of EMS patients surveyed satisfied or very satisfied with our customer service
  5. Percent of patients in cardiac arrest from cardiac causes delivered to an appropriate medical facility with a return of circulation
  6. Percent of potentially life-threatening responses (priority 1) within 9 minutes and 59 seconds
  7. Percent reduction of EMS transport to hospitals of enrolled Community Health Paramedic Clients