City of Austin | Performance Measures

City of Austin

Performance Measures

Financial Services
Department Director: Ed Van Eenoo - Chief Financial Officer
Department Website: https://austintexas.gov/fsd
Department Phone: 512-974-3344

Department Mission

Financial Services (FSD) maintains the financial and economic integrity of the City and provides comprehensive and integrated financial management, administration, and support services to City departments and other customers. FSD staff support the City's financial processes from preparing the annual budget to preparing the annual financial report, as well as administering the procurement process, overseeing real estate transactions, facility planning, franchise agreements, and overseeing the City's investment portfolio and debt management activities. While ensuring continuity of day-to-day financial operations, the Department is also dedicated to continuous improvement and seeking out more efficient and effective ways to conduct business. As an internal support function within the larger City organization, Financial Services is proud to serve and act as a leader in financial management to its partner departments.

Department Goals


Financial Management and Oversight Exercise strong management and oversight of financial resources and public assets.
  • Maintain and ensure compliance with financial policies and procedures
  • Prepare a balanced budget in alignment with community and organizational goals
  • Advance organizational priorities in the acquisition and management of public assets
  • Provide high-quality training on financial systems and procedures

Ensure Transparency Ensure transparency
  • Compile, store, and share information securely, accurately and on-time
  • Maintain strong internal controls over financial reporting
  • Promote availability, accessibility, and shared understanding of financial information
  • Advance equitable access to information in support of community and stakeholder participation

Customer Experience Provide exemplary customer service
  • Provide comprehensive, efficient, and inclusive customer support to all stakeholders
  • Provide procurement leadership, source selection, and contract administration services that prioritize compliance, timeliness, and value
  • Ensure timely and accurate payments to employees and vendors
  • Protect consumers and workers by overseeing and enforcing regulatory compliance

Operational Excellence Promote innovation and enhance the efficiency and effectiveness of processes
  • Implement business process and technology improvements that drive excellence, increase efficiency, and improve the customer experience
  • Expand and strengthen a culture of continuous improvement

Employee Engagement & Retention Recruit, foster, and retain an engaged and diverse workforce
  • Foster a welcoming, equitable and inclusive workplace with best-practice hiring, retention, and engagement processes
  • Create and promote opportunities for staff to enhance professional and technological skills
  • Provide employees with the necessary spaces, tools, materials, and information for effective job performance

Key Performance Indicators

  1. Annual Comprehensive Financial Report received a "clean" opinion from its external auditor
  2. Awarded the Achievement in Excellence Procurement Award from the National Procurement Institute
  3. Percentage of employees who understand how their performance contributes to department goals and objectives.
  4. Percentage of leases completed within 18 months of Council approval taking occupancy of the space
  5. Receiving Government Finance Officers Association Distinguished Budget Presentation Award