City of Austin | Performance Measures

City of Austin

Performance Measures

Austin Water
Department Director: Robert Goode - Interim Director
Department Website: http://www.austintexas.gov/department/water
Department Phone: 512-494-9400

Department Mission

Austin Water provides water, wastewater, reclaimed water, conservation, and environmental protection services to over one million residential customers spanning more than 540 square miles of service area. Austin Water is dedicated to delivering safe, reliable, high-quality water and wastewater services that exceed federal and state standards at affordable rates.

Department Goals

Improve the customer experience by enhancing all customer service touchpoints.
Protect the water supply and promote community sustainability.
Protect the public health and safety by providing high quality water services.
Maintain strong financial viability to ensure balanced cost structure and affordable rates.
Enhance infrastructure performance through technology and standardized practices for infrastructure maintenance and renewal.
Develop an inclusive high-performing workforce, focused on operational excellence, equity, and the highest ethical and safety standards.
Promote enterprise resiliency through preparedness, risk assessment, and incident response.

Key Performance Indicators

  1. Drinking Water Quality: Turbidity
  2. Five-year Rolling Average Potable Gallons per Capita per Day (GPCD)
  3. Percent Invested in Capital Improvements Program (CIP) Projects compared to Planned Spending via the CIP Budget
  4. Percent of Median Household Income Spent on the Average Annual Residential Austin Water Bill
  5. Percentage of Continuity of Operations Plans Reviewed Annually
  6. Vacancy Rate