City of Austin
Performance Measures
Austin Water
Department Director:
Shay Roalson - Director
Department Website:
http://www.austintexas.gov/department/water
Department Phone:
512-494-9400
Department Mission
Austin Water works every day to provide water for people and care for the environment.
Department Goals
Thriving Team Create a people first culture.
Service Excellence Deliver high-quality and sustainable water, wastewater and environmental services for our customers.
Proactive Infrastructure Invest in and maintain dependable infrastructure and systems.
Community Trust Foster public confidence, preparedness, and partnership.
Next Level Drive innovation to improve effectiveness and responsibly manage risks.
Key Performance Indicators
- Drinking Water Quality: Turbidity
- Five-year (Calendar) Rolling Average Potable Gallons per Capital per Day (GPCD)
- Percent of CIP Project funds invested compared to planned spending via CIP Budget
- Percent of Median Household Income Spent on the Average Annual Residential Austin Water Bill
- Percent of Priority 1 Leaks responded to within 3 hours
- Percent of positions that are vacant within Austin Water
- Percentage of Continuity of Operations Plans Reviewed Annually