City of Austin
Performance Measures
Austin Water
Department Director:
Robert Goode - Interim Director
Department Website:
http://www.austintexas.gov/department/water
Department Phone:
512-494-9400
Department Mission
The mission of Austin Water is to provide safe, reliable, high-quality, sustainable, and affordable water services to our customers so that all community needs for water are met.
Department Goals
Improve the customer experience by enhancing all customer service touchpoints.
Key Performance Indicators
- Drinking Water Quality: Turbidity
- Five-year Rolling Average Potable Gallons per Capita per Day (GPCD)
- Percent Invested in Capital Improvements Program (CIP) Projects compared to Planned Spending via the CIP Budget
- Percent of Median Household Income Spent on the Average Annual Residential Austin Water Bill
- Percentage of Continuity of Operations Plans Reviewed Annually
- Vacancy Rate