City of Austin | Performance Measures

City of Austin

Performance Measures

Fire
Department Director: Joel Baker - Fire Chief
Department Website: http://www.austintexas.gov/department/fire
Department Phone: 512-974-0130

Department Mission

The Austin Fire Department (AFD) is committed to creating safe and resilient communities through prevention, preparedness, and effective emergency response. AFD serves the residents of Austin with 104 frontline fire apparatus and 54 fire stations supporting a service territory of 280 square miles in City of Austin and an additional 32 square miles in the neighboring jurisdictions of Sunset Valley, Shady Hollow, and Emergency Services District 4. AFD responds to approximately 110,000 incidents per year of which approximately 70 percent are medical in nature. The remaining incidents are related to structure fires which AFD strives to control and extinguish in the shortest possible amount of time in order to prevent loss of life or property.

Department Goals

Prevent injuries, loss of life, and property damage through public education and code enforcement.
Meet the challenges of an expanding metropolitan area by providing effective emergency response that grows and adapts.
Recruit a diverse workforce and provide professional development training to prepare and deliver equitable and safe emergency responses.
Develop resilient, fire-adapted communities through wildfire preparedness, fuels mitigation, and specialized response to brush fires.

Key Performance Indicators

  1. Number of free smoke alarms installed
  2. Percent of customers satisfied with the quality of AFD services
  3. Percent of emergency incidents where amount of time between call receipt and arrival of AFD unit is 8 minutes or less
  4. Percent of structure fires confined to room of origin
  5. Percent of sworn positions fully staffed
  6. Percentage of high risk areas covered by a localized Community Wildfire Protection Plan